I'm not seeing all of the comments on my ads
If you think that you're not seeing all of the comments being made on your Facebook and Instagram ads, there are a few steps you can take:
1. If you've recently added a new page to your Facebook account, changed your password or changed anything else on your Facebook account that may affect permissions, click the settings icon 
in the Adview's menubar, and then click the Disconnect Facebook Account button. You will then be prompted to re-authorize on Facebook.
2. If you are not the owner of the Facebook pages that ads are being posted by, have the administrator of those pages add you as an administrator to those pages on Facebook.
If you're still not seeing everything, please contact us @ https://www.synaptive.com/contact-us
Still have questions?
Click the Contact button below, and our support team will be happy to help!
Contact us