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Shopview for Shopify Quick Start Guide

Shopview Introduction

Shopview is a Hootsuite app designed to make it easy to market and share products from your Shopify stores to your social media accounts. The app consists of both a Hootsuite stream and a plugin that you can use in Hootsuite Twitter streams. The app requires that you have both a Shopify store and a Hootsuite account. 

1. Installing the app

Installing Shopview is a two step process. First, install the app from the Shopify app directory:

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When you add the app for the first time, you will be prompted to authenticate with Shopify and then Hootsuite, as well as create a subscription. NOTE: You will receive a  FREE 14-day trial to start out. If you continue to use the app, you will be charged when your trial is finished.

Once you have finished the above steps, next, you will need to install the Shopview Hootsuite app from the Hootsuite app directory:

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Once you have finished installing both the Shopify and Hootsuite components, you can move on to adding a Shopview stream to your Hootsuite dashboard. To do this, click the Add stream button in Hootsuite:

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Next click the Apps option at the bottom left, and select Shopview to add to your stream:

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2. Using Shopview

Once you have added your shop, products from it will be displayed in stream:

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Click the search mceclip5.png icon to change what you view in your stream:

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Stream types

There are three types of streams you can view:

  1. Products
  2. Orders
  3. Facebook/Instagram comments

Products Stream

The Products stream allows you to select which shop you would like to view products from, as well as specify collections or keywords to filter products by. NOTE: keyword searches can only be performed on all of your products, not on an individual collection. 

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Sorting options are different for when viewing All collections and an individual collection. For All collections, you can sort by:

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For an individual collection, you can sort products by:

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In stream options

For each product, there are many actions you can take:

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  • Click the share mceclip3.png icon to share the item your social networks. 
  • Click the store mceclip2.png icon to view the product in your shop.
  • Click the edit  mceclip4.png icon to view the item in your shop's admin interface.
  • Click the boxes mceclip5.png icon to view the product's variants, and to check if they are in stock or not.

When you click the share icon, you will be prompted to select a template:

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Templates are saved text that contain merge tags. Merge tags are replaced with the selected product's name and link when you send a message. (see the templates section below for how to more about templates)

 

Orders Stream

The Orders stream allows you to view new orders as they are made on your store, real time. 

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Click the mceclip8.png icon to view the items in the order, Click the mceclip9.png icon to mark the order "read".  If you hover over an individual item, the total cost of that item will be displayed:

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Comments stream

The Comments stream allows you to view and respond to comments made on your Instagram and Facebook accounts. 

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Click the mceclip15.png to mark the comment "read". Click the mceclip13.png to reply to a comment. And, click the mceclip14.png to view the comment on the originating network.

NOTE: Before using the comments stream, you must authenticate the app on your social networks. See the settings section below for more info.

Replying to a comment

Clicking the reply icon, opens the reply popup:

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Here, you can select the shop, the template to use for the reply as well as search for products in your shop. If you find a product you'd like to include in the reply, click the mceclip18.png icon to merge it's info into the reply: (you must have merge tags, e.g. %name% and %link%, in the reply text for the merge to be successful) 

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Selecting Shorten links will use ow.ly to shorten links found in the message. 

 

3. Settings

Click the settings mceclip12.png icon to view the app's settings' options: 

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Social Networks

Click the Manage Networks button to setup your Facebook and Instagram accounts:

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Shorten Links

The Shorten Links option allows you to choose whether to shorten links before they are shared to your networks. If you choose to shorten your links, your store's name will not be displayed in the link you share

Templates

Templates are used when you are sharing products to your social networks. They include merge tags that will merge the product name (%name%) and the link to the product (%link) when you send a message. You can use templates with both the Shopview stream sharing option as well as when sharing from a Twitter stream with the Shopview plugin. A default template is created when you first add the app. 

4. Plugin

The Shopview plugin allows you to send messages in reply to tweets in Twitter streams. To access the plugin, click the More actions mceclip21.png icon at the bottom right of any Twitter post, and then select Send to Shopview:

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Next, a popup will appear where you can search for products from multiple shops, as well as select a template to use when sending the reply. 

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5. Questions?

Have more questions? Please contact us at our support site