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Documentation and Frequently asked questions for all of our Hootsuite apps.
Shopview is a Hootsuite app designed to make it easy to market and share products from your Shopify stores to your social media accounts. The app consists of both a Hootsuite stream and a plugin that you can use in Hootsuite Twitter streams. The app requires that you have both a Shopify store and a Hootsuite account.
1. Installing the app
Installing Shopview is a two step process. First, install the app from the Shopify app directory:
When you add the app for the first time, you will be prompted to authenticate with Shopify and then Hootsuite, as well as create a subscription. You will also have to select a plan. There are two plans:
The main difference between the two plans is that with the Teams plan, you can share your store with up to 3 users on Hootsuite.
NOTE: You will receive a FREE 14-day trial to start out. If you continue to use the app, you will be charged when your trial is finished.
Once you have finished the above steps, next, you will need to install the Shopview Hootsuite app from the Hootsuite app directory:
Once you have finished installing both the Shopify and Hootsuite components, you can move on to adding a Shopview stream to your Hootsuite dashboard. To do this, click the Add stream button in Hootsuite:
Next click the Apps option at the bottom left, and select Shopview to add to your stream:
2. Using Shopview
Once you have added your shop, products from it will be displayed in stream:
Click the search icon to change what you view in your stream:
There are three types of streams you can view:
- Facebook/Instagram comments
The Products stream allows you to select which shop you would like to view products from, as well as specify collections or keywords to filter products by. NOTE: keyword searches can only be performed on all of your products, not on an individual collection.
Sorting options are different for when viewing All collections and an individual collection. For All collections, you can sort by:
For an individual collection, you can sort products by:
In stream options
For each product, there are many actions you can take:
- Click the share icon to share the item your social networks.
- Click the store icon to view the product in your shop.
- Click the edit icon to view the item in your shop's admin interface.
- Click the boxes icon to view the product's variants, and to check if they are in stock or not.
When you click the share icon, you will be prompted to select a template:
Templates are saved text that contain merge tags. Merge tags are replaced with the selected product's name and link when you send a message. (see the templates section below for how to more about templates)
The Orders stream allows you to view new orders as they are made on your store, real time.
Click the icon to view the items in the order, Click the icon to mark the order "read". If you hover over an individual item, the total cost of that item will be displayed:
The Comments stream allows you to view and respond to comments made on your Instagram and Facebook accounts.
Click the to mark the comment "read". Click the to reply to a comment. And, click the to view the comment on the originating network.
NOTE: Before using the comments stream, you must authenticate the app on your social networks. See the settings section below for more info.
Replying to a comment
Clicking the reply icon, opens the reply popup:
Here, you can select the shop, the template to use for the reply as well as search for products in your shop. If you find a product you'd like to include in the reply, click the icon to merge it's info into the reply: (you must have merge tags, e.g. %name% and %link%, in the reply text for the merge to be successful)
Selecting Shorten links will use ow.ly to shorten links found in the message.
Click the settings icon to view the app's settings' options:
Adding Social Networks
Click the Manage Networks button to setup your Facebook and Instagram accounts:
The Shorten Links option allows you to choose whether to shorten links before they are shared to your networks. If you choose to shorten your links, your store's name will not be displayed in the link you share
Templates are used when you are sharing products to your social networks. They include merge tags that will merge the product name (%name%) and the link to the product (%link) when you send a message. You can use templates with both the Shopview stream sharing option as well as when sharing from a Twitter stream with the Shopview plugin. A default template is created when you first add the app.
The Shopview plugin allows you to send messages in reply to tweets in Twitter streams. To access the plugin, click the More actions icon at the bottom right of any Twitter post, and then select Send to Shopview:
Next, a popup will appear where you can search for products from multiple shops, as well as select a template to use when sending the reply.
If you have subscribed to the Shopview Teams plan, you can give up to 3 Hootsuite team members access to your Shopify shop. (NOTE: you must be subscribed to one of the Team, Business or Enterprise plans on Hootsuite as well) If you are the owner of the shop on Shopify, under the settings menu a Manage Teams button will be displayed:
Click it to display the Share store popup:
Click the plus sign to the left of each team/organization to view its members:
Selecting the checkbox to the left of each member will give them access to your shop. Deselecting will remove their access to your shop.
Next, each team member will have to install the Shopview app into their Hootsuite dashboard. They can install it from here: https://apps.hootsuite.com/apps/shopview
Team members will have access to all of the three streams available in the app: orders, products and comments. However, the owner of the shop must setup the social accounts needed for the comments stream to function. See Adding Social Networks above.
Have more questions? Please contact us at our support site.
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